We all look forward to welcoming you here at Yewfield apartments again.
We have made some changes to ensure that all guests and members of staff are safe. This means that you might not have the same experience that you have had before and you will need to follow certain rules that we have introduced.
Please know that all our staff have been briefed on new guidelines and we are compliant with all five steps of Staying COVID-19 Secure in 2020. We have carried out a COVID-19 risk assessment, put cleaning, hand washing and hygiene procedures in place, put 2m social distancing measures in place and we have done everything practical to manage transmission risk where 2m social distancing is not possible.
Please read the following information carefully as this will help you and us make your stay as pleasant as possible in the current situation.
To ensure that good hand hygiene is followed, please use hand sanitisers provided throughout the building, especially when entering the premises or touching anything. Please wash your hands with soap and water, when possible.
Based on latest Government’s guidelines face coverings must be worn in most hospitality venues, therefore we kindly ask you to wear a face covering when you are indoors in all shared public areas of the guest house (in corridors, on stairs, in lounge, etc.).
Avoid touching your eyes, nose and mouth and please be sensible about your health and of those around you. If you have any COVID-19 symptoms please follow Government’s advice, self-isolate and contact NHS111.
Please practice social distancing, keep 2m apart and allow people to pass where social distancing is not possible (in corridors, on stairs and on premises in general). Avoid unnecessary contact with others or limit it to a minimum.
We have changed the normal check in procedure, please read How to find your self-catering apartment document attached to this email, to make sure you know how to find your apartment once you get here. You can check in any time after 3:00 PM. You will find your key in the apartment rather than on the front desk in reception. It will be disinfected, so please make sure that you keep the key on you throughout the stay. It has your apartment key and front door key of the main house, we do lock the front door after 10:30 PM.
The apartment will be thoroughly cleaned and disinfected before your arrival following Government’s guidelines. We will keep the inventory (crockery, cutlery, pots and pans, utensils) limited to ensure we can keep it clean and safe for you to use. Cushions, bed throws and welcome magazine will be taken out for the time being to minimise the risk.
You will still have access to communal outside space - garden and grounds. Please avoid unnecessary movement around premises, minimise surface touching and non-essential contact with other guests and staff.
We will keep reception unmanned on most occasions, but you will have access to staff phone numbers and email in case you need to get in touch with us during your stay, you will find all the information on the front desk in reception.
When checking out, please collect all your belongings and leave the key in the apartment, do not bring it over to reception. Check out is still until 11 AM and you have an option to pay before arrival over the phone or by card on departure day. Card terminal will be disinfected between uses and you will have access to hand sanitiser. Contactless payment and Apple Pay, Google Pay and Samsung Pay are also available, if it is not exceeding allowed limit. We won’t accept cash or cheque payments, unless it is your only option.
We hope you will enjoy your stay with us and help us keep guests and members of staff safe by following these new guidelines.